Data protection with DeskNow
DeskNow is a brand of DeskNow GmbH, a German company (imprint). Data protection is not a sufficiently valued asset and we respect and value the protection of personal data to the greatest possible extent, which is why we are constantly striving to fully comply with the European GDPR regulations and especially the GDPR regulations. The following documents and links describe our comprehensive program not only to comply with the law, but also to guarantee the security of their data for every DeskNow user. If you have further questions about compliance with the DSGV, data security and data protection rights, you can reach us at

  • Services
  • Privacy by Design
  • Order data processing
  • Privacy Policy
  • Terms and Conditions
  • Services
    The cloud-based software solution we offer helps you, companies or organizations, internal Digitize business processes. For this purpose, we have created an order data processing agreement (GCU), which explains how we, as data processors, process personal data on behalf of you, our customers.

    Privacy by Design
    DeskNow protects your data and we attach great importance to the fact that our software is programmed in such a way that the rights of every user are protected as well as possible. That is why our software is built according to the requirements of Privacy by Design (also known as data protection through design), which are also specified in Art. 25 of the European GDPR. In plain language, this means that suitable technical and organizational measures to ensure data protection are taken into account when determining the means for data processing. This results in some of our principles that are also recorded in the ADVV.

    - Data minimization and pseudonymisation
    - Data storage and processing within the EU
    - Data backup and encryption
    - Highest IT security standards

    Order data processingftragsdatenverarbeitung
    We use the following order data processing agreement (hereinafter AVV), according to the requirements of the law. We have also ensured that we have concluded the same GCU with all our partners in order to guarantee complete and seamless data protection. Our GCU is concluded with every client for whom we act as a contractor and is part of our agreement.


    Below you will find all our partners and the concluded AVVs. Due to the declaration of invalidity of the EU / US Privacy Shield, we process all personal data in the EU area. For our main infrastructure provider aws, we have only selected servers located in Frankfurt, Germany. Even after the Privacy Shield has been declared invalid, the standard contractual clauses approved and regulated by the EU offer a level of data protection that corresponds to the GDPR. These clauses are anchored in the data processing addendum from aws, which can be downloaded below.

    We only use providers outside the EU in exceptional cases, if the provider landscape requires it, and ensure that personal data is never in non-pseudonymised Shape to be processed.

    Documents for download
    Download DeskNow AVV